Welcome to VoxUnite. These Terms and Conditions govern your use of our interpretation services and constitute a legally binding agreement between you ("Client", "User", or "You") and VoxUnite ("Company", "We", or "Us"). By accessing or using our services, you agree to be bound by these terms.
VoxUnite provides professional interpretation services in multiple languages, including but not limited to:
3.1. Medical Interpretation Privacy
All medical interpretation services comply with HIPAA regulations. Our interpreters are trained in medical privacy laws and will maintain strict confidentiality of all patient information.
3.2. Social Work Confidentiality
Information shared during social work interpretation sessions is protected under applicable privacy laws and professional ethics guidelines. Our interpreters are trained in handling sensitive information related to child welfare, refugee services, and community programs.
3.3. Educational Privacy
We comply with FERPA and other applicable education privacy laws when providing interpretation services in educational settings.
4.1. Interpreter Qualifications
All interpreters are certified professionals with relevant specialization in their respective fields (medical, educational, or social work).
4.2. Accuracy Commitment
We maintain a 99.7% accuracy rate in our interpretations. However, in rare cases where misinterpretation occurs, clients should notify us immediately for correction.
4.3. Cultural Competency
Our services include cultural context and nuance interpretation to ensure effective communication across cultural boundaries.
5.1. Scheduling Services
Services can be scheduled 24/7 through our platform. Emergency services are available with priority scheduling.
5.2. Cancellation Policy
Cancellations must be made at least 24 hours before scheduled services. Late cancellations may incur charges as outlined in your service agreement.
6.1. Service Rates
Rates vary by service type, language pair, and urgency. Current rates will be provided upon service request.
6.2. Payment Methods
We accept major credit cards, bank transfers, and approved institutional billing arrangements.
7.1. Professional Liability
We maintain professional liability insurance coverage for our services. However, our liability is limited to the cost of services provided.
7.2. Force Majeure
We are not liable for service interruptions due to circumstances beyond our control, including but not limited to technical failures, natural disasters, or civil emergencies.
Any disputes arising from our services will first be addressed through mediation. If unresolved, disputes will be subject to binding arbitration in accordance with applicable laws.
VoxUnite reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of services constitutes acceptance of modified terms.
For questions about these terms or our services, please contact our legal department at:
Email: [email protected]
Phone: [Your Company Phone]
Last Updated: June 1, 2025
These terms and conditions are effective immediately for all users.